Chasing Up Referrals


Following the pandemic, waiting times for certain treatments are much longer than the NHS would normally like. Once the surgery has submitted a referral we are unable to trace the current waiting times for individuals and would recommend that you contact the service you have been referred to direct, or visit NHS: My Planned Care to get up to date information on waiting times for each hospital.

If you have been told you will be waiting longer than this, or you have not heard about an appointment, please contact the hospital Patient Advice & Liaison Services (PALS) on 01903 285032.

Please note we cannot expedite a referral unless you have new or worsening symptoms.

Below are some useful telephone numbers that you can call to obtain any available updates to your referral:

Royal Sussex County Hospital. Tel: 03003 039640

Tel 0300 304 0079
Acknowledgement message within 4 weeks

BSUH Booking Hub
Tel: 0300 303 8360

  • Allergy
  • Cardiology
  • Children and adolescent services (not mental health) paediatrics
  • Dietetics
  • ENT
  • Endocrinology
  • General Surgery (hernias, lumps and bumps)
  • Gastroenterology and Hepatology
  • Gynaecology
  • Haematology
  • Immunology
  • Infectious Diseases
  • Neurology/Neurosurgery
  • Nephrology
  • Ophthalmology
  • Oral & maxillofacial
  • Respiratory
  • Urology

Community Phlebotomy Service
Tel: 01273 265580

Community Respiratory Service 
Tel: 01273 265593

Royal Sussex County Hospital. Tel: 01273 664453

Chronic Fatigue Syndrome/ME Referrals Haywards Heath
Tel: 01444475799
Acknowledge receipt of referral (usually same day as we receive the emailed referral) supported with a brief handout for the patient. Triage is usually carried out within 5 days and the patient is sent a set of questionnaires to complete. Once completed and returned and provided we have everything we need from the surgery (missing bloods, reports etc), the patient will then go on a wait list for an assessment appointment.

Tel: 01273 665140
Acknowledgement message within 4 weeks

DEXA Scan Referrals (Bone Density) County Oak Medical Centre
Tel: 01273 430022
Pts will receive a text to advise their referral has been received and currently the waiting time for an appointment is approx. 4 -6 months.

Tel: 020 8938 7590
Once they have received the referral an acknowledgement letter is sent out to the patient. They are currently booking appointments for people who were referred to the service in September 2017. These individuals have had to wait on average 33 to 36 months.

Hearing Aid
Specsavers Tel: 01273 328322

Tel:0300 303 0500

  • Diabetes Care For You – routine referrals their timeframe of 8 weeks
  • Memory Assessment Service

Hospital Switchboard (if unsure)
Tel: 01273 696955

Minor Surgery

  • Seven Dials (01273 773089)
  • Charter (01273 770555)
  • Stanford Medical Centre (01273 560109)

Memory Assessment Service (MAS)
Pts will be contacted in due course

Tel: 0300 303 8063
Please visit their website the Sussex MSK Partnership Central website for details

  • Pain management
  • Physiotherapy
  • Rheumatology

Paediatric Physiotherapy
Royal Alexander Hospital. Tel: 01273 523153 ext 3153

Park Centre for Breast Care
Tel: 01273 664773
Acknowledgement message within 48 hours

Tel: 01273 242184 (Not MSK Referrals)
Acknowledgement message within 1 week

Psychiatry UK Right to Choose
Tel: 03301 241980
Acknowledgement message within 10 days

SEDS/FEDS Eating Disorder Teams
Tel: 03003 040090
Acknowledgement message within 4 weeks

Seaside View Development Centre
Tel: 01273 265791
Acknowledgement message within 4 weeks

Southlands/Worthing Hospital
Tel: 01903205111

Tel: 03000 020060 

CAMHS (Child and Adolescent Mental Health Service)
Tel: 01273 718680
Acknowledgement message within 3-4 weeks